Returns & Refund Policy

1. Custom Manufacturing Nature

At KCustomBoxes, all packaging orders—including mailer boxes, rigid boxes, product sleeves, and inserts—are custom-printed and custom-sized according to the unique artwork and dimension specifications provided by each individual client. Due to the personalized nature of these manufactured goods, we do not offer monetary refunds or accept returns for change of mind.

2. Our Commitment to Quality: The Reprint Policy

We stand firmly behind the quality of our packaging. If your order arrives with verified manufacturing defects, structural mistakes, or substantial discrepancies directly deviating from your approved digital proof, we will gladly arrange for a reprint to meet your precise requirements.

3. How to Report an Issue

To qualify for a review and a potential reprint, please follow these guidelines:

• Notification Window: You must submit your claim in writing to our support team within 5 business days of receiving your shipment.
• Photographic Evidence: Clearly photograph or record video of the defects, damaged packaging, or discrepancies, and include photos of the shipping boxes.
• Inspection & Verification: Our quality assurance team will inspect the evidence against your final approved digital proof to verify the manufacturing error.

4. Exclusions & Limitations

Reprints will not be issued under the following circumstances:

• Errors present in the final artwork file that was explicitly approved by the client (such as spelling typos, grammar mistakes, or incorrect positioning).
• Minor color variations between digital screen displays and physical printed packaging, as monitor calibrations vary.
• Damage resulting from improper client storage, handling, or assembly after successful delivery.

5. Need Assistance?

We are dedicated to ensuring your brand shines through exceptional packaging. If you encounter any issue with your delivery, please contact our support team immediately through our website portal so we can resolve the matter promptly.