Shipping Policy
Transparent, reliable, and 100% free nationwide delivery on all custom packaging orders. Here is everything you need to know about how your boxes travel from our facility to your door.
Our Commitment to On-Time Delivery
At KCustomBoxes, we know that your supply chain relies on predictability. Once your custom boxes, inserts, sleeves, or paper cups finish production and pass our strict quality checks, we get them moving immediately. We offer complimentary standard shipping across the United States with no hidden fees or surprise freight surcharges.
1. Production Turnaround vs. Transit Time
Total delivery time consists of two distinct phases:
- Production Turnaround: Typically takes 8 to 10 business days following your final digital 3D proof approval. This covers plate setup, precise die-cutting, custom printing, and quality assurance.
- Transit Time: Once dispatched from our manufacturing facilities, standard ground shipping takes an additional 3 to 5 business days depending on your destination within the USA.
2. 100% Free Nationwide Shipping
We believe shipping costs shouldn't surprise you at checkout. All standard ground shipments to addresses within the contiguous United States are completely free of charge. Whether you order 50 mailer boxes or thousands of retail cartons, freight is on us.
3. Shipment Tracking & Logistics
As soon as your custom packaging order leaves our floor, our system automatically emails you the tracking details and carrier information. You can monitor your shipment in real time until it arrives safely at your warehouse, office, or storefront.
4. Expedited Orders & Rush Production
Working with a tight product launch window? We offer expedited rush production and priority air freight options for time-sensitive campaigns. Speak directly with your dedicated support representative or note your required deadline on our quote form to review expedited rates.
5. Damaged or Delayed Shipments
We pack our flat-shipping and assembled boxes securely to prevent transit damage. However, if your shipment arrives with noticeable carrier damage or missing cartons, please document the condition with photos, keep all packaging materials, and notify us within 48 hours of receipt so we can resolve the issue immediately.
Have Questions About Your Delivery?
Our logistics team is available around the clock to provide updates on active orders or discuss special freight arrangements.